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Patient Pathway

Use Patient Pathway for a faster, safer, and more convenient imaging experience.

 

With Heartland Imaging's new patient portal, Patient Pathway, you can:
  • Self-schedule exams ordered by your physician
  • Complete your pre-registration paperwork electronically, ahead of your appointment
  • Upload documents such as your ID and insurance card to save time at the center
  • Receive appointment reminders to ensure a timely arrival for your exam
  • View your results and images
  • Make other medical records requests

To log in to your patient portal, click the link below:

Patient Pathway

If you do not know your password to login, simply click "Forgot your Password?" and we will email you link to reset your password.

FAQs and Tips for Using Patient Pathway

Step 1: Access: Once you’ve scanned the QR code or gone to our website to the Patient Pathway page, click the Patient Pathway button to launch.

Step 2: Request an Account: Follow prompts to select your preferred language and then click “Request an Account”.

Step 3: Provide Your Information: Complete the form providing all required details.

Step 4: Check your email: As long as we have your email on file, you will get an immediate response via email to complete your account by setting up a password.

Step 5: Account is Created!: All set! Now you can log-in using your new credentials to access your account.

In your account, you will see any appointments scheduled, appointments needing scheduled, and prior exams including the reports and images. You are also able to pay your bill directly through the portal as well. If you’ve had an exam, you will receive an email/text notification when your results are ready.

Previously result letters for mammograms were mailed to your address. These are now digitally available in your patient portal. You will receive an email/text notification when your letter is ready to view. If it is not viewed within 14 days, a copy will be mailed to your home.

To help you stay on track with your annual screening mammogram, our team will reach out a few weeks before you are due. We’ll contact you by text, phone, or email so you can schedule at a time that works best for you. If additional imaging is recommended—such as diagnostic mammography or breast ultrasound for dense breast tissue—our team will contact you directly. These exams do require an order from your provider, and we will assist in coordinating next steps with your physician’s office.

Previously result letters lung screenings were mailed to your address. These are now digitally available in your patient portal. You will receive an email/text notification when your letter is ready to view. If it is not viewed within 14 days, a copy will be mailed to your home.

To help you stay on track with your annual CT low-dose lung screening, our team will reach out a few weeks before you are due. We’ll contact you by text, phone, or email so you can schedule at a time that works best for you. If follow-up imaging is recommended before your next annual exam, our team will contact you directly. These exams require an order from your provider, and we will help coordinate with your physician to ensure timely care.

Often, pop up blockers will cause errors for patients trying to access Patient Pathway and it’s different features. Here are a few troubleshooting tips to try.

For Safari Browsers:

      • Open the Settings app on your phone
      • Scroll down and tap Apps, then tap Safari (in older iOS versions, Safari is listed in the main Settings Menu)
      • Locate the Block Pop-ups toggle and turn it off (the switch will turn gray)
      • Close and restart Safari for the changes to take effect.

For Google Chrome Browsers:

      • Open the Google Chrome app
      • Tap the three dots icon in the bottom right corner
      • Select Settings
      • Tap Content Settings
      • Tap Block Pop-ups and toggle it off
      • Tap Done to save

If you still experience issues accessing your Patient Pathway portal, please call our team for assistance.